Cancellation & Refund Policy

1. General Policy

Thank you for purchasing our test series at exams.urstudies.com. We are committed to providing our customers with high-quality services. Please note that all purchases made on our platform are final.

2. Cancellation

Once a test series or subscription has been purchased and activated, it cannot be cancelled. We encourage users to try our free demo tests before making a purchase to ensure our platform meets your needs.

3. Refund Policy

As our products are digital and delivered instantly upon purchase, we do not offer any refunds. All sales are final. We do not provide refunds for any partial subscription periods or unused services.

4. Exceptional Circumstances

Refunds will only be considered under the following exceptional circumstances:

• Duplicate Payment: If a user is charged twice for the same transaction due to a technical error, the duplicate payment will be refunded after verification.
• Service Not Delivered: If you have paid for a test series but have not received access to it due to a technical failure on our end, please contact our support team within 24 hours of the transaction. We will investigate the issue and provide access. If we are unable to provide access, a full refund will be issued.

To request a refund under these specific conditions, please contact our support team with your payment receipt and transaction details.

Refund Processing Time: If approved, refunds will be processed within 5 working days to the original method of payment.

5. Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us through our website's contact page. We are here to help and will do our best to resolve any issues you may have.